Last updated October 16, 2026.
What this policy covers
This policy explains what information Willoughby Pro Plumbing collects when you call us, email us or visit proplumbingwilloughby.com. We do not run an online form, so the main way we receive your information is by phone.
Information we collect
When you call, we collect your phone number, your name and address, a description of the plumbing problem and any details you choose to share so we can schedule and complete the work.
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start of the call.
Like most sites, this one receives standard technical data in server logs, such as browser type, device type and pages viewed. We use it to keep the site running and to understand which pages are useful.
How we use it
We use your information to book and complete service, to follow up on a job, to meet legal and insurance obligations and to improve the site. We do not sell your personal information.
Sharing
We may share job details with the licensed plumbing professionals who perform the work, with payment and insurance providers when needed for a job, and with authorities where the law requires it. Service providers that host this site or analyze its traffic may process technical data on our behalf.
Third-party content
Pages on this site embed Google Maps. Loading a map sends your browser's request to Google, which has its own privacy policy. Phone links open your phone app and are handled by your carrier.
Your choices
You can ask us what information we hold about you, ask us to correct it or ask us to delete it, subject to records we must keep by law. Contact us at contact@proplumbingwilloughby.com or call (440) 468-0237.
Children
This site is not directed to children, and we do not knowingly collect information from them.
Changes
We may update this policy. The date at the top of the page shows when it last changed.