What we do
Willoughby Pro Plumbing handles the plumbing problems that cannot wait and the planned work that should not be rushed. That covers drains and sewer lines, water heaters, leaks and burst pipes, sump pumps, fixtures and commercial service for shops and restaurants.
Our base is 37903 Euclid Ave in Willoughby, and we serve Willowick, Eastlake, Willoughby Hills, Mentor and Wickliffe. The full list of services is on the services page.
Most calls fall into a few groups: drains and sewer lines, water heaters, leaks and burst pipes, and sump pump and basement problems. Fixtures such as toilets, faucets and disposals fill most of the rest, and commercial customers get after-hours service that works around business hours.
How a call works
You call (440) 468-0237 and describe what you see. The dispatcher asks where the main shut-off is, whether anyone is at risk and whether water or sewage is spreading, then books the right visit. Emergencies go to the 24/7 line. Planned work such as a water heater swap or a repipe gets the first same-day slot when one is open.
Before any repair starts, you get a clear price. If the work turns out to be bigger than the call suggested, we stop, explain what we found and agree the new number with you first.
Licensing and how to check any plumber
We work as licensed and insured plumbers. You should still verify that for any contractor you hire, us included. The Ohio Construction Industry Licensing Board licenses plumbing contractors, and the Ohio Department of Commerce offers a license lookup on its eLicense site.
Local rules sit on top of that. The City of Willoughby issues its own plumbing, gas piping and sewer permits and asks registered contractors for a state license, a surety bond and liability insurance. Lake County's building department handles permits for several nearby communities, including Willowick and Willoughby Hills.
What we do not do
We are plumbers, so some jobs belong to other trades. Structural foundation repair and exterior excavation for waterproofing go to specialists. Gas utility emergencies go to the gas company and 911 first. Septic tanks are regulated by the Lake County General Health District, and a sewer page does not apply if your home has a septic system.
We also do not publish dollar prices online. Pipe depth, access, pipe material and permits move the number too much for a figure on a web page to be honest.
Where we work and why each town gets its own page
The towns we serve sit within a few miles of each other, but they are not the same place for a plumber. Willoughby, Willowick, Eastlake, Willoughby Hills and Wickliffe take their drinking water from the Lake County Department of Utilities, while Mentor is served by Aqua Ohio. Permit offices differ too: the City of Willoughby issues its own plumbing permits, and Lake County's building department covers others, including Willowick and Willoughby Hills.
Housing age changes the work. Willowick and Wickliffe have a median build year around 1957, Eastlake around 1967 and Willoughby Hills and Mentor around 1973, according to Census survey data. Older houses tend to have older drain lines and smaller water heater closets, so we plan the visit around the house, not a script.
Questions worth asking any plumber before work starts
Ask for the price in writing or in a clear phone confirmation before anyone opens a wall or digs a trench. Ask whether the job needs a permit and who pulls it. Ask what happens if the problem turns out to be larger than expected, and who decides whether to continue.
Ask whether the plumber is licensed and whether the company carries liability insurance, then check the license yourself on the state lookup. If a contractor will not answer those questions plainly, that tells you what you need to know.
The first minutes of a plumbing emergency
Most plumbing damage is decided in the first few minutes. Find the main water shut-off and close it for any leak you cannot stop at a fixture. If water is near outlets, appliances or the electrical panel, stay out of the water and switch off power only if you can reach the panel while standing on dry ground.
Stop using drains and toilets when sewage is backing up, because every flush adds to the problem. Take photos and short videos of the damage before you move anything, since your insurance company will ask for them. Then call (440) 468-0237 and tell the dispatcher what you see, so the right tools are on the truck.
Water and sewer contacts worth saving
Some problems start outside the house, so keep the right numbers handy. Lake County Utilities answers water emergencies for the West Sub-District around the clock at 440-918-3420. Sewer collection inside Willoughby is run by the city, and the Willoughby-Eastlake Water Pollution Control Center treats the flow. For a gas smell, leave the building and call 911 or your gas utility before you call a plumber.
For Ohio consumer complaints about any contractor, the Ohio Attorney General's consumer line is 1-800-282-0515. We would rather you know where to turn than guess.